U.S.-Based, American-Made, Tariff-Free

The Only Custom Jewelry Partner For Serious Retailers

Accurate Design

Efficient Production

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We remove the friction from custom jewelry.

SmithBox gives the retailer control. The SBox app gives them visibility. Together, they remove the administrative friction that keeps salespeople away from selling.

SBox on the App Store SBox on Google Play

Take Back Control of Custom

One platform. Every project. Complete visibility.

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Everything in One Place

Know what needs your attention and where to find it.

SBox home menu with My Projects, New, Gallery, Settings and Notifications

Every Project Always Organized

Find, filter and manage your entire custom pipeline in seconds.

Project list showing rings and pendants

Complete Visibility

Everything you need to know about every project, in real time.

Project view with design progress, quote and piece details

Communication That Never Gets Lost

Every conversation stays with the project where it belongs.

Project message thread with a finger size change request

Help Your Guest See It

Photorealistic renders make custom easier to visualize—and easier to sell.

Photorealistic render of an oval engagement ring

Turn Past Work Into New Sales

Showcase your work, inspire your guests and remake proven designs.

Guest gallery of past custom rings

Price With Confidence

Guaranteed pricing and metal options help you meet different budgets without the back-and-forth.

Price options by metal: yellow, white and rose
App

We remove the friction from custom jewelry.

SmithBox gives the retailer control. The SBox app gives them visibility. Together, they remove the administrative friction that keeps salespeople away from selling.

SBox on the App Store SBox on Google Play
9:41

Take Back Control of Custom

One platform. Every project. Complete visibility.

Everything in One Place

Know what needs your attention and where to find it.

Every Project Always Organized

Find, filter and manage your entire custom pipeline in seconds.

Complete Visibility

Everything you need to know about every project, in real time.

Communication That Never Gets Lost

Every conversation stays with the project where it belongs.

Help Your Guest See It

Photorealistic renders make custom easier to visualize—and easier to sell.

Turn Past Work Into New Sales

Showcase your work, inspire your guests and remake proven designs.

Price With Confidence

Guaranteed pricing and metal options help you meet different budgets without the back-and-forth.

Designs at Your Fingertips

View and download your CADs whenever you need them.

Custom Jewelry Should Be Profitable—Not Painful

Custom, simplified.

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700+ Jewelers Trust Smithbox
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Custom Jewelry is Booming—Is Your Business Ready?

Custom jewelry is the fastest-growing segment in the industry, growing 3x faster than the overall market.

With soaring demand comes added complexity and stress for retailers.

‍SmithBox eliminates the chaos with a seamless system, so you can capitalize on the trend without the headaches.

Precision That Closes Sales Faster
Quality You Can Trust,
Deadlines You Can Count On
Industry-Leading Quality

A demonstrated history of excellence guarantees that every piece surpasses expectations. We have a return/rework rate of less than 0.8% over the last 24 months.

Accurate & Dependable Timelines

With a 95% on-time or early delivery rate, we provide reliable estimated completion dates.

Advanced Quality Control

Every piece undergoes over 20 quality checkpoints to ensure flawless craftsmanship before it reaches your client.

Protect Your Margins,
Stay Competitive
Make Your Margins Every Time

Transparent pricing with no surprise fees means you stay profitable on every order.

Algorithmic Digital Quoting System

Our data-driven pricing ensures consistency and accuracy, so you can confidently quote and maintain profitability.

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The Future of Custom Jewelry is Here
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A screenshot of the CustomHQ dashboard
Transform the Custom Jewelry Experience
Proprietary Technology Built for Jewelers

Our jewelry-specific platform streamlines every step—design, approval, production, and delivery—with unmatched accuracy and scalability.

Real-Time Project Tracking

Get complete, instant visibility at every stage. Our intuitive dashboard tracks design, production, and shipping in real-time, eliminating uncertainty and chasing updates.

Scale With Ease

Effortlessly manage custom orders at scale. Minimize revisions, accelerate approvals, and confidently grow your custom jewelry business with our streamlined, repeatable process.

Effortless Integration

SmithBox fits seamlessly into your existing workflow, with an intuitive platform and dedicated account managers ensuring an easy transition from day one.

Custom jewelry has never been simpler.
See Smithbox in action today.

Getting Started is Simple
Transform Your Custom Process Today

Every retailer can streamline and scale their custom jewelry business with the right tools and support.
A flow chart showing how to get started at Smithbox
A flowchart showing how to get started at Smithbox
It has never been easier to upgrade your custom jewelry process.
‍Apply today and see how SmithBox can help you scale with ease.

More Than a Vendor
We’re Part of Your Team

Your success is our success.

We win when you win.
Partner with SmithBox and experience the difference.

How We Think About Custom Jewelry

We publish operating perspectives on the structural, behavioral, and economic challenges jewelers face — not marketing content, but patterns we see across real-world production, conversion, and scale.
If you want to understand how we view and approach these issues, start here.
Explore Insights  --->